Who are we... and what do we do?

 

 

Metalzone is a collective of several shops providing the best in Rock and Metal, mainly targeting our home market of Belgium. We sell CDs, DVDs, vinyl, and a wide range of accessories and apparel including, but not limited to, T-shirts, hooded sweaters, pants, boots, textile posters, caps, patches,...
In our webshop, we focus on sales of CDs, DVDs and vinyl. To see the rest of our offer, please visit our street shops.

We also run a record label called Shiver Records, established in 1993.

Labels or distributors interested in purchasing our releases are welcome to contact us through This email address is being protected from spambots. You need JavaScript enabled to view it. for wholesale conditions.
Trades are also possible for independent bands, labels, or distributors, so feel free to mail us for a trade list.

 

 

Terms of service

 


STOCK

Metalzone is not your typical webshop with closed doors. The items we sell are physically present in one of our shops, by consequence it may take a few days for us to complete your order and have it ready to be mailed out to you. We thank you in advance for your understanding. We always strive to get your order out to you as soon as possible!
It’s also possible a given item is sold out before we can complete your order. In this case we will get in touch with you and you can opt to have this item sent to you at a later date, or choose an alternative from our shop.




SHIPPING


FREE SHIPPING in Belgium for all orders as of € 25,-!

Exceptions: shipment of vinyl or CD box sets. Because of their dimensions, LPs and box sets automatically have to be sent as a package. Therefore we have to charge P&P of € 7,-. This extra cost is CANCELLED for orders of 5 LPs and more. (Again; this goes for shipping to a Belgian address only.)

For shipping abroad, we will contact you after having calculated the exact P&P.

Orders upwards of € 200,- are automatically sent registered unless you indicate not wanting to use this extra service.




ACCOUNTS

In order to enjoy extra actions and an easy check-out with your future orders, we use a system with customer accounts. You can create your own account on the main page of the webstore or when finalizing your order.



PAYMENT

ATTENTION: Items are not shipped until after we have received your payment.
Payment is easy and secure with PayPal, or you can opt for a wire transfer. The details needed for this will be provided to you in the confirmation mail you will receive after finalizing your order.

Again, if you are ordering from abroad (anywhere outside the national borders of Belgium, that is), do not proceed to payment before we have contacted you with details on P&P, hence the total cost of your order!
Should you fail to do so and then opt for a refund rather than paying for shipping, possible transaction costs will be deducted from the amount refunded to you.

 

Should you have any further questions, don’t hesitate to contact us through This email address is being protected from spambots. You need JavaScript enabled to view it. as well.


Metalzone / LSP does not accept the return of goods based on musical taste.
All items leave our warehouse in perfect condition. Hence we cannot be held responsible for damage or defects inflicted by the courier, customer or other third parties after the shipment has been sent.